The following quote sums up the reason from ADAC 3/2000 (German equivalent of the AA)

"The price spans listed in the table (without balancing and fitting costs) are based on a nation-wide dealer survey carried out in December 1999. Prices listed serve only as an approximate benchmark and may vary strongly from dealer to dealer. The reason: tyre manufacturers sell their products at very different prices - Criteria such as quantity or time of order have a direct influence on the dealer's purchase price. The dealer is forced to recalculate prices to adapt to market values. Price-conscious customers should take their time to compare prices."

The prices include VAT and transport costs within mainland Britain.

• For the Scottish islands please add £9.50 per tyre
• For Northern Ireland please add £9.75 per tyre
• For the Isle of Man and Isle of Wight please add  £14.75 per tyre 
  
• Unfortunately, we cannot deliver to the Channel Islands

We only sell new tyres. We do not sell old stock. Our tyres are all brand new products. Check the DOT number to find out how old a tyre is. The tyre industry sells tyres up to 2 years old as new.
We also sell remoulds. However these are specially marked as being remoulded. Our remoulds are made in the UK.

If you wish to order a larger number of tyres (more than 10), we can negotiate with our transport company to try to get a reduction. If you're interested, please send an email to mytyres@delti.com.

We sell complete tyre and wheel packages. If you are interested in rims or alloy rims, send an email to mytyres@delti.com and we will let you know what we have in stock.

Yes. Please go to www.yourtyres.com

Yes, please email us at mytyres@delti.com

No, Delti.com offers other payment options. You can transfer the money to our bank account or send us a cheque.

If this is the case and the goods have not yet been delivered and you have not received any news from us, the next step is to send us an email to mytyres@delti.com or call us. Our contact information can be found on the "Contact" page. .

In General
First make sure you have correctly filled out the order form and sent the order.

If you have and the goods have not yet been delivered and you have not received any news from the tyre dealer, the next step is to send an email or to call your dealer. This information is usually found on the "Contact" page.

Your dealer will then tell you if your order has been processed, and if something has gone wrong with the delivery. In most cases, you will receive a prompt reply, because the dealer is interested in keeping you as a customer.

Before contacting the tyre dealer, make sure that the stated delivery period has passed. This can be found in the dealer's Terms and Conditions.

Important: Write down all the products you have ordered and who and where you have ordered them from.

moto-tyres.co.uk:

E-mail us at mytyres@delti.com or call us FREE on:
0800 3286532

Service hours:    Mo-Fri 6am - 9pm, Sat-Sun 8am - 4pm

In general

If a dealer remains uncooperative, we recommend contacting the Office of Fair Trading at
http://www.oft.gov.uk

We deliver via Worldxpress and the Apex network. In most cases you will receive a phone call before delivery to make sure you are at the delivery address - If this isn't possible, the driver will leave a note and you can contact the delivery company directly to arrange a new delivery date.

At mytyres.co.uk:
You can pay by cheque, credit card or cash.

In general
Due to media reports, many potential online buyers are under the impression that secure and safe payment using the Internet is nearly impossible. In actual fact, online customers can choose between several different types of payment.

You send your order via the Internet, but this does not mean that the payment flows back the same way. Misuse of credit cards cannot take place. "Paying with credit card" lists some small precautionary steps to ensure the safety of your data. Listed below is some preliminary information about payment in general, not just within the Internet.

Advance payment by cheque or credit card
With this method of payment, you pay before the goods are sent out. The disadvantage here is that you cannot inspect the product for damage or defects before paying. If you have a defective product, it might be more difficult to get your money back. Refunding can sometimes be a problem.

If you are thinking about returning goods, e.g. because the size is not right, you should choose a different payment method. Check if the seller will exchange the product or refund the money if you decide to return the product. Make a note if packaging and shipping costs are covered by the seller or if you have to pay the return shipment costs.
Important - check the Terms and Conditions. If the seller does not explicitly state that they will pay for return packaging and shipping costs will not be carried, you can refuse to pay any additional charges for delivery and return the goods free of charge.

Our competitively low prices means that we cannot accept payment against invoice. If you are not satisfied with our service, send the tyres back to us as stated in our Return Policy (please contact us for the returning address). We will then credit the purchase price to your account.

Online shopping using your credit card is safe and easy. When paying online, the credit card holder is asked to enter the credit card number and expiry date. The data is sent to the tyre dealer. The dealer then checks with the respective credit card company that the data is correct and that sufficient funds are available. If the inquiry proves positive, the dealer can then send out the goods.

Security has a high priority at Delticom. To date, none of our customers have reported becoming a victim of fraudulent use of their account or credit card information. In order to make the point that your data is safe, Delticom guarantees that all transactions taking place on its site are secure:
Our secure server software scrambles all personal data such as payment details, name and address.
We only debit your account or credit card when we send out the ordered items. If you have paid by cheque and we owe you a refund over the partial or full sum of payment, we will send a refund cheque covering the outstanding amount.

At Delti.com your satisfaction is important to us, and we aim to protect your privacy. We will only use your personal data to enable us to fulfill orders and to ensure that you have a comfortable shopping experience at Delticom.

When you send us an order, we need to know your name, email address, delivery address and bank sort code and account number or your credit card number and expiry date. This enables us then to process and send out your order.

Delti.com uses a secure transmission process - the so-called "Secure Socket Layer" (SSL) connection type - to process customer data. All information transmitted with this method is scrambled, before being sent.

Delti.com will not allow third parties outside the Delti.com company group to use your personal data.